Delivery and Returns

Introduction

Throughout the site, the terms “we”, “us” and “our” refer to BIMS FOODS. The term “you” refers to the service user. The term “service” refers to our provision of the BIMS Foods website (www.bimsfoods.com), including but not limited to the sales of BIMS products. The terms “Terms & Conditions” and “Terms” refer to terms under which the service user uses the service. By visiting our site and/ or purchasing a product from us, you engage in our service and agree to be bound by our Terms & Conditions including those additional terms and conditions referenced herein. Prior to reading the Delivery & Returns information below, please consult our Terms & Conditions.

Orders

Details relating to the placing of product orders can be found on the Terms & Conditions page. The following information relates exclusively to the delivery of and return of products ordered. 

Fulfillment

Product deliveries are fulfilled by a trusted third-party supplierwho sends deliveries via DPD  AND Parcel Force  

Changes to/ cancellation of delivery

Once your order has been dispatched, we cannot change thedelivery address or date, nor cancel the order.

Responsibilities of the service user

The service user must ensure that the delivery, contact and payment details they provide are correct and lawful, and that we are informed of any changes in these details at the earliest opportunity. The service user must ensure there will be someone over the age of 18 years available to take delivery at the address provided, within the delivery time period stated below, as a signature may be required to confirm the delivery. If there is no-one available, the service user gives permission for the courier to leave the package in an appropriate safe place (e.g. a porch), or with an appropriate third-party (e.g. a neighbour). In these cases, the service user is considered to have received the delivery and the transaction is completed, at which point, ownership of and responsibility for the delivery transfers to the service user. In the event that the delivery can not be left in a safe space or with a third-party, the delivery may be returned to sender, in which case, the service user will be liable for the delivery cost and a £5 return-to-sender fee.
When a delivery arrives, the service user should check the package contents before signing for it, or at least check the outer package does not show any signs of damage or having been opened/ tampered with. In the event that the package does show signs of damage or tampering, the service user should refuse the delivery and sign as ‘refused/ damaged'. The package will then be returned to us and we can undertake an assessment before sending out a replacement, issuing a refund or taking further action.